Tlexironphor

Terms of Service

Last updated: 23 March 2025

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you and Tlexironphor ("we", "us", "our", "Company") governing your access to and use of the website tlexironphor.world (the "Website") and the purchase of products offered thereon. By accessing or using our Website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms in their entirety, you must not use our Website or services.

These Terms apply to all visitors, users, and customers of our Website, whether acting as a consumer or in a commercial capacity, unless otherwise expressly stated. Certain provisions apply specifically to consumers as defined under EU and Danish consumer protection legislation.

2. Company Information and Identification

Tlexironphor
Amagerbrogade 158
2300 København S
Denmark

Email: info@tlexironphor.world
Phone: +45 32 58 01 40

We are a business established in Denmark. Our customer service is available Monday to Friday, 9:00–17:00 (CET/CEST).

3. Definitions and Interpretation

  • Consumer: A natural person who is acting for purposes which are outside his or her trade, business, craft, or profession, as defined in Article 2(1) of the Consumer Rights Directive 2011/83/EU and the Danish Consumer Contracts Act (Forbrugeraftaleloven).
  • Customer: Any person or legal entity that places an order through our Website or otherwise purchases Products from us.
  • Products: The goods offered for sale on our Website, including but not limited to Pureviora (a natural food supplement) and any other items we may offer from time to time.
  • Order: A binding offer from you to purchase Products, which becomes a contract upon our acceptance.
  • Contract: The agreement for the sale and purchase of Products formed between you and us upon our acceptance of your Order.
  • Business Day: Any day other than Saturday, Sunday, or a public holiday in Denmark.

In these Terms, unless the context otherwise requires, words in the singular include the plural and vice versa, and references to "including" are to be construed without limitation.

4. Product Information, Descriptions, and Limitations

We strive to provide accurate, complete, and up-to-date information about our Products, including descriptions, images, ingredients, usage instructions, and specifications. However, we do not warrant that product descriptions, images, pricing, or other content on the Website are accurate, complete, reliable, current, or free from errors. Product images are for illustrative purposes only and may not precisely represent the actual product in terms of colour, packaging, or other visual aspects. The manufacturer reserves the right to make changes to packaging design, labelling, or minor product variations without prior notice to customers.

Important notice regarding Pureviora and food supplements: Pureviora is a food supplement. It is not a medicinal product and is not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Food supplements are intended to supplement the diet and should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Individual experiences and results may vary. If you are pregnant, nursing, taking medication, or have a medical condition, consult your healthcare provider before use. Keep out of reach of children. Do not exceed the recommended daily dose.

5. Orders, Contract Formation, and Acceptance

When you submit an order through our Website, the following applies:

  • By clicking the order confirmation button, you make a binding offer to purchase the Products listed in your order on these Terms and at the prices displayed.
  • We will send you an order confirmation by email promptly after receiving your order. A legally binding contract is formed only when we send you this order confirmation indicating our acceptance of your order.
  • We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to: suspected fraud or unauthorised payment; pricing errors or unavailability of Products; orders that appear to be placed in bad faith; or where we are unable to deliver to the specified address. If we cancel your order after payment has been received, we will refund the full amount paid without undue delay.
  • You are responsible for ensuring that all information provided in connection with your order (including delivery address, contact details, and payment information) is accurate and complete. We are not liable for any loss or delay resulting from incorrect or incomplete information provided by you.

6. Prices, Payment, and Additional Charges

All prices displayed on our Website are in euros (EUR) and include applicable value-added tax (VAT) unless otherwise explicitly stated. The price applicable to your order is the price displayed at the time you submit your order. We reserve the right to correct pricing errors; if a Product is incorrectly priced, we may cancel the order and refund any payment received.

We accept the payment methods displayed on our Website at the time of checkout. Payment is due at the time of order. By providing payment details, you represent and warrant that you are authorised to use the chosen payment method and that the information provided is accurate. You are responsible for any fees charged by your bank or payment provider.

Shipping and delivery costs will be displayed during the checkout process. Free shipping may apply to orders above a certain threshold as indicated on our Website. Any applicable customs duties, import taxes, or similar charges for deliveries outside the EU are your responsibility.

7. Delivery, Shipping, and Risk of Loss

We aim to dispatch accepted orders within 1–2 Business Days of order confirmation. Delivery times are estimates only and typically range from 2–5 Business Days for deliveries within the EU, depending on destination and the shipping method selected. We are not liable for delays caused by our carriers, customs authorities, adverse weather, strikes, pandemics, or other circumstances beyond our reasonable control.

Risk of loss and title to the Products pass to you upon delivery to the carrier. You are responsible for providing a correct and complete delivery address. We are not liable for failed or delayed delivery resulting from incorrect, incomplete, or inaccessible address information provided by you. If a delivery attempt fails due to your absence or refusal to accept delivery, you may be responsible for additional shipping costs for any re-delivery attempt.

For deliveries requiring a signature, it is your responsibility to ensure that someone is available to receive the delivery. We recommend using a delivery address where someone can accept the parcel during typical delivery hours.

8. Withdrawal Right (Consumers in the European Union)

If you are a Consumer in the European Union, you have the right to withdraw from the Contract within 14 (fourteen) days without giving any reason, in accordance with the Consumer Rights Directive and the Danish Consumer Contracts Act. The withdrawal period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form available on our Website and in our Return Policy. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the 14-day period has expired.

If you withdraw from the Contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. You will have to bear the direct cost of returning the goods. For detailed instructions, please refer to our Return Policy.

Note for business customers: The 14-day withdrawal right does not apply to Customers acting in a commercial capacity (B2B). Business customers should contact us to discuss any concerns regarding their order.

9. Warranties, Defects, and Limitation of Liability

We warrant that Products will conform to their description and be of satisfactory quality, fit for their intended purpose, and free from material defects at the time of delivery. If Products are defective or do not conform to the Contract, you may be entitled to repair, replacement, or a price reduction under applicable consumer protection law, including the Danish Sale of Goods Act (Købeloven) and the Consumer Contracts Act.

To the maximum extent permitted by applicable law, our aggregate liability to you for any claim arising out of or in connection with these Terms or the Products shall not exceed the purchase price of the Products giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other matter for which liability cannot be excluded or limited under applicable law; or (d) your statutory rights as a Consumer.

10. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, images, photographs, illustrations, audio clips, video clips, data compilations, software, and the design, structure, selection, and arrangement thereof (the "Content"), is the property of Tlexironphor or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content without our prior written consent, except as necessary to view the Content for your personal, non-commercial use. Unauthorised use of the Content may violate intellectual property laws and could result in civil or criminal liability.

11. Permitted Use of the Website and Prohibited Conduct

You agree to use our Website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Website in any way that violates any applicable national or international law or regulation
  • Transmit, or procure the sending of, any advertising or promotional material, spam, or any similar solicitation without our prior written consent
  • Impersonate or attempt to impersonate us, our employees, another user, or any other person or entity
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm us or users of the Website
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
  • Attempt to gain unauthorised access to, interfere with, damage, or disrupt any part of the Website, our servers, or any server, computer, or database connected to the Website
  • Use the Website to collect or harvest personal information of other users or to send unsolicited communications
  • Use any robot, spider, or other automated device or process to access the Website for any purpose
  • Reverse engineer, decompile, or disassemble any portion of the Website or its underlying technology

We reserve the right to suspend or terminate your access to the Website if we reasonably believe you have breached these Terms.

12. Privacy and Data Protection

Your use of our Website and services involves the collection and processing of personal data. Our collection, use, and protection of your personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and services, you consent to the collection and use of your personal data as described in the Privacy Policy. Please read the Privacy Policy carefully.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials. In such circumstances, our performance shall be suspended for the duration of the force majeure event, and we will use reasonable endeavours to mitigate the effect of the force majeure and to resume performance as soon as reasonably practicable.

14. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions.

If you are a Consumer, any dispute may be brought in the courts of Denmark or in the courts of the Member State of the European Union in which you are domiciled. We may bring proceedings against you only in the courts of the Member State in which you are domiciled.

If you are a Consumer in the European Union, you may also use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes. The ODR platform is available at: https://ec.europa.eu/consumers/odr.

If you have a complaint, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

15. Severability and Waiver

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect. No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise thereof.

16. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Return Policy (each as may be amended from time to time), constitute the entire agreement between you and us relating to the subject matter hereof and supersede any prior agreements, understandings, or arrangements between us, whether written or oral.

17. Amendments and Modifications

We reserve the right to modify or amend these Terms at any time. Amendments will be effective upon posting on this page with an updated "Last updated" date. Your continued use of the Website after any such changes constitutes your acceptance of the revised Terms. For material changes that adversely affect your rights, we may provide additional notice by email (where we have your email address) or by means of a prominent notice on the Website. If you do not agree to the amended Terms, you must discontinue use of the Website and our services. For Orders placed prior to an amendment, the Terms in effect at the time of the Order shall apply.

18. Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor or affiliated entity without your consent.

19. Notices

Notices to you may be given by email to the address you provide, by post to the address you provide, or by posting on our Website. Notices to us should be sent to the contact details provided in Section 2. Notices shall be deemed received when delivered (in the case of post) or when sent (in the case of email), provided that we may require confirmation of receipt for important communications.

20. Contact Us

For any questions, concerns, or feedback regarding these Terms of Service, please contact us:

Tlexironphor
Amagerbrogade 158
2300 København S
Denmark

Email: info@tlexironphor.world
Phone: +45 32 58 01 40

We aim to respond to all enquiries within 48 hours during Business Days.